Terms of Service

These Terms of Service (“Terms”) govern your access to and use of SutrVerse’s venue-management products and applications—including VenueOS, VenueSutr, SutrOS, PlannerSutr, and VendorSutr, along with related mobile/desktop apps, APIs, documentation, and support (collectively, the “Services”). By creating an account or using the Services, you agree to be bound by these Terms and our Privacy Policy.

If you are agreeing to these Terms on behalf of an organization, you represent that you have the authority to bind that organization. “Customer,” “you,” or “your” means the organization or person using the Services. “SutrVerse,” “we,” or “us” means SutrVerse Private Limited.

1. The Services & Modules

SutrVerse provides venues and allied businesses with venue-management products and applications to manage inventory, leads, quotations, bookings, payments, and customer communications. The Services are designed strictly for business (non-consumer) use.

• VenueSutr:features may include guided visual tours, décor previews, live availability views, instant estimate generation, and lead capture.
• SutrOS / VenueOS: features may include lead pipeline management, calendars, pricing presets, WhatsApp follow-ups, post-booking handovers, ops checklists, and analytics.
• PlannerSutr & VendorSutr: associated modules providing specialized workflow and management tools for event planners and vendors within the ecosystem.

We may add, modify, or remove features at any time, ensuring no material reduction of core paid functionality during your current term without an equivalent alternative or pro-rated refund.

2. Eligibility & Accounts

• You must be at least 18 years old and have the legal capacity to enter into these Terms.
• You may only use the Services to manage a venue you own, operate, or are authorised to act on behalf of.
• You are responsible for providing accurate account information, designating administrators, safeguarding credentials, and all activity occurring under your account.
• You must promptly notify us at the contact below if you suspect unauthorised access. We may suspend users or the account for violations or security risks.

3. Subscriptions, Fees & Taxes

• Plans & Auto-Renewal: Services are provided on a subscription basis per the plan selected. Subscriptions auto-renew for successive terms unless cancelled in writing before the current term ends. You authorise recurring charges to your payment method.
• Payment Terms: all fees are payable in advance and are non-refundable except where required by applicable law. Fees are exclusive of applicable taxes (e.g., GST), which you must pay.
• Changes & Arrears: we may revise pricing on renewal with prior notice. Overdue invoices may incur late fees or interest and may lead to suspension until the full balance is settled.

4. Acceptable Use

You agree that you will not:

• Use the Services for any unlawful purpose or to operate unlawful events.
• Upload, store, or transmit content that is defamatory, harassing, infringing, or malicious (e.g., malware).
• Attempt to reverse-engineer, decompile, or extract the source code of the service.
• Resell, sublicense, or commercially exploit the service without our written consent.
• Probe, scan, or test the vulnerability of the service or circumvent access controls.
• Send unsolicited bulk messages (spam) to customers, or violate third-party platform rules (e.g., WhatsApp Business API policies).

5. Customer Data & Privacy

• Ownership:you retain all rights to the data you upload, including venue inventory, customer details, guest lists, and communications (your “Customer Content”).
• Licence: you grant SutrVerse a worldwide, non-exclusive licence to host, process, transmit, and display Customer Content solely as necessary to provide, secure, and improve the Services.
• Responsibility: you are responsible for the legality of Customer Content and for obtaining the consents required to process personal data and send messages via WhatsApp, Instagram, email, or SMS.
• Our processing of personal data is governed by our Privacy Policy.

6. Intellectual Property, Feedback & Confidentiality

• Our IP: the Services, including software, templates, design, and trademarks, are owned by SutrVerse or its licensors. Subject to your compliance, we grant you a non-exclusive, non-transferable, revocable licence to use the Services.
• Feedback: if you provide feedback or suggestions, you grant SutrVerse a free, irrevocable, worldwide licence to use it without restriction.
• Confidentiality:each party will use the other’s Confidential Information only for the relationship, protect it with reasonable care, and not disclose it to third parties except as permitted.

7. Third-Party Services & Integrations

The Services integrate with third-party providers (e.g., Google authentication, Meta Platforms for messaging, payment gateways). Your use of those services is subject to their respective terms. We are not responsible for the availability, accuracy, or content of third-party services.

8. Trials, Betas & Disclaimers

• Betas:you may be invited to test beta or experimental features. These are provided “as is,” may change without notice, and are excluded from any uptime or warranty commitments.
• Service Specifics: SutrVerse is not a law firm; while the platform generates contracts and payment links, you are responsible for their commercial accuracy and legal enforceability.
• General Disclaimer:the Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, in no event will SutrVerse be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business interruption. Our total aggregate liability for all claims in any 12-month period is limited to the amount paid by you to SutrVerse for the Services giving rise to the claim in that period.

10. Indemnification

• By Customer: you agree to indemnify and hold SutrVerse harmless from any claims, losses, damages, and expenses arising from your Customer Content, your breach of these Terms, your use of third-party services, or the events you operate.
• By SutrVerse: we will defend you against claims alleging that the Services infringe a third-party intellectual property right, provided you promptly notify us and allow us control of the defence.

11. Term, Suspension & Termination

• Termination: you may cancel a paid subscription by contacting us; it will not renew at the end of the current billing period. Either party may terminate for a material breach not cured within 15 days of notice.
• Suspension: we may suspend access for overdue amounts, security risks, or violations of acceptable use.
• Effect of Termination: access ends, and we will make Customer Content export available for 30 days (in standard formats) unless prohibited by law.

12. Compliance, Governing Law & Disputes

• Compliance:you will comply with all applicable laws, including India’s IT Act, data protection laws, and anti-corruption laws.
• Governing Law: these Terms are governed by the laws of India. Courts in Bengaluru, Karnataka shall have exclusive jurisdiction.
• Arbitration: alternatively, if both parties agree in writing, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in Bengaluru, with a sole arbitrator appointed jointly. Nothing prevents seeking urgent injunctive relief.

13. Changes to These Terms

We may revise these Terms from time to time. Material changes will be communicated via in-app notice or email at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the revised Terms.

14. Contact Us

Questions or legal notices regarding these Terms can be sent to:

See also our Privacy Policy and Data Deletion Instructions.